Q: What payment method do you support?
A:We accept PayPal, Secure Credit Card, Visa, Visa Debit, MasterCard, MasterCard Debit, Pay Safe Card , Moneybooker, Ebank and Wire Transfer as the payment methods.
Q: Can I get refund for paysafecard payment?
A:We cann't issue the refund through paysafecard directly, while we could issue the refund by sending the payment to your verified paypal account.
Q: Will the Chinese company know they have been checked?
A:No. All of our services are completely anonymous. We conduct our research in a very discreet manner and the Chinese company will not be contacted or notified.
Q: Will you refund me if I did not receive the report?
A:Yes, we will refund you in 1 to 3 work days if we failed to finish your order.
Q: What does this Verification Cover?
A. The Verification refers to any company in mainland China(including Taiwan and Hongkong)
Q: Where does the information come from?
A. We identify and verify companies using information from a range of official government sources and third party databases.
Q: how about if the company isn't registered?
A. If we cannot identify registration in Mainland China you will receive a red (negative) report. In cases where we determine that the company is registered in Hong Kong, but not in Mainland China, we will provide details of the company's Hong Kong registration details equivalent to our Hong Kong Verification report.
Q: Why I don't received my Report?
A. it maybe found that email spam filters have incorrectly prevented the report from being received. If you do not receive your report after the estimated delivery date, please contact us at [email protected] so we can urgently resolve.
Q: Why should I check a Gold Supplier from Alibaba?
A. The Gold Supplier certification can be bought on Alibaba, Chinese companies buy it for an annual fee and can use it without any real company check.
Q: I don't have a registered Company, Can i still verifify a Copany?
A. Yes, you can order without a registered company.
Q: How can I check more suppliers ?
A. Yes, just submit multiple suppliers
Q: What happens if i lose my report?
A. We can resend the Credit Report to you after your order.
Q: What information do you need to star the verification report?
A. In order to verify a Chinese company, we require a) the company name (in English or Chinese) & b) additional identifying information on this Chinese company.
Q: Is it safe to purchase here ?
A: Of course yes,to guarantee your safe buying, we provide secure payment options at your choice. Our website is enrolled in Trustwave's Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. You can pay safe with us.
Q: if i have any question, how can i contact you?
you can contact us with 24/7 online help, also email:[email protected]
Q: What is your correspondence address
Our addressed at FLAT/RM 1601 CHOWTAI FOOK CTR NO.NO.580A-F NATHAN ROAD MONG KOK KL
Q: Why do we call you?
1. Normally, we call you to confirm some basic information of your order. This is because we need to protect your billing account, and the whole process takes only about 3 minutes.
2. An authentic phone number is needed when you make the order.
3. If you accidentally missed the call, simply by clicking the Call Me button on our website would let us know immediately you are ready.
4. If you temporarily have no access to your phone, we will send you an e-mail after trying to call you. You can reply this e-mail with your available time of picking up the phone. Our e-mail is: [email protected]
Q: Why do we need some documents for verifying?
A:To make sure this is your account, we may need you to send us 2 color photos of your government-issued ID card & Credit card for the payment holding in your hand.
Your ID should include:
1. Your name
2. Your birthday
3. Your photo
Your credit card should include:
1. Your name
2. Expiration date
3. Last 4 numbers
You should also reveal your face in the photo.There are 3 ways you can send the documents:
1. Upload by yourself (Recommended). The documents we need can be uploaded when you enter the order tracking page
2. Live chat. If you receive an e-mail saying that we need some documents, you can simply come to our live chat, send the documents to our customer representative and we will deal with it right away.
3. E-mail. You can send the documents as the attachment of the e-mail simply by replying the one we sent you. Our e-mail is: [email protected]
Q: How long will it take to get my Report?
A:We process Lite and standard report in 1 working day and Full Scope in 2-3 working days, China time (CST), excluding weekends.